The improvement cycle of a support team

The improvement cycle of a support team: five steps in boxes on a ring, an arrow from each to the next and one from the last back to the first. A note stands under two labels; one step is critical and one planned, drawn with the badges and outline patterns of roles. The description reads the steps in order and names the way back, the table has one row per step. With a phone variant. Illustrative steps.

The improvement cycle of a support team

examples/improvement-cycle.json

{
  "schemaVersion": 1,
  "type": "cycle",
  "title": "The improvement cycle of a support team",
  "source": "Team handbook",
  "width": 760,
  "height": 520,
  "mobile": {
    "width": 420,
    "height": 560
  },
  "cycle": {
    "labels": "inside",
    "steps": [
      {
        "id": "collect",
        "label": "Collect tickets",
        "note": "every channel"
      },
      {
        "id": "sort",
        "label": "Find patterns",
        "note": "weekly"
      },
      {
        "id": "fix",
        "label": "Fix the cause",
        "role": "critical"
      },
      {
        "id": "document",
        "label": "Write it down"
      },
      {
        "id": "train",
        "label": "Train the team",
        "role": "planned"
      }
    ]
  }
}

Focus

Show all Collect tickets Find patterns Fix the cause Write it down Train the team

The improvement cycle of a support team

Source: Team handbook

Show chart data

Data for The improvement cycle of a support team
No.	Step	Notes	Role
1	Collect tickets	every channel
2	Find patterns	weekly
3	Fix the cause		critical
4	Write it down
5	Train the team		planned

Cycle with the labels inside boxes
Show a loop that never ends