Levels of support
Four levels of a support organization, the narrowest at the top, with the headcount of each written beside it. The triangle ranks the levels and does not measure them; the table gives the position and the value of each. Illustrative figures, with a phone variant.
Levels of support
examples/support-tiers.json{
"schemaVersion": 1,
"type": "funnel",
"title": "Levels of support",
"source": "Illustrative support organization",
"width": 760,
"height": 360,
"funnel": {
"display": "pyramid",
"stages": [
{
"label": "Escalation",
"value": 20
},
{
"label": "Specialists",
"value": 140
},
{
"label": "First line",
"value": 900
},
{
"label": "Self-service",
"value": 6400
}
]
},
"mobile": {
"width": 380,
"height": 380
}
}Source: Illustrative support organization
Show chart data
| Level | Position | Value |
|---|---|---|
| Escalation | 1 | 20 |
| Specialists | 2 | 140 |
| First line | 3 | 900 |
| Self-service | 4 | 6400 |