chartletv0.21.0

← All examples

Median first response, in minutes

Median first response of a support team by weekday and time of day: six blues from the quickest to the slowest, the minutes written into every cell, and a dashed box where no tickets were answered. The key names the unit and both ends of the scale, and the table has a row for every cell. Illustrative data, with a phone variant.

Median first response, in minutes

examples/weekly-response.json
{
  "schemaVersion": 1,
  "type": "heatmap",
  "title": "Median first response, in minutes",
  "source": "Illustrative support data of one week",
  "width": 760,
  "height": 420,
  "heatmap": {
    "rows": [
      "Monday",
      "Tuesday",
      "Wednesday",
      "Thursday",
      "Friday"
    ],
    "columns": [
      "08–10",
      "10–12",
      "12–14",
      "14–16",
      "16–18"
    ],
    "valueLabel": "Minutes",
    "cells": [
      {
        "row": "Monday",
        "column": "08–10",
        "value": 42
      },
      {
        "row": "Monday",
        "column": "10–12",
        "value": 35
      },
      {
        "row": "Monday",
        "column": "12–14",
        "value": 28
      },
      {
        "row": "Monday",
        "column": "14–16",
        "value": 31
      },
      {
        "row": "Monday",
        "column": "16–18",
        "value": 47
      },
      {
        "row": "Tuesday",
        "column": "08–10",
        "value": 30
      },
      {
        "row": "Tuesday",
        "column": "10–12",
        "value": 22
      },
      {
        "row": "Tuesday",
        "column": "12–14",
        "value": 19
      },
      {
        "row": "Tuesday",
        "column": "14–16",
        "value": 24
      },
      {
        "row": "Tuesday",
        "column": "16–18",
        "value": 38
      },
      {
        "row": "Wednesday",
        "column": "08–10",
        "value": 27
      },
      {
        "row": "Wednesday",
        "column": "10–12",
        "value": 18
      },
      {
        "row": "Wednesday",
        "column": "14–16",
        "value": 21
      },
      {
        "row": "Wednesday",
        "column": "16–18",
        "value": 36
      },
      {
        "row": "Thursday",
        "column": "08–10",
        "value": 33
      },
      {
        "row": "Thursday",
        "column": "10–12",
        "value": 25
      },
      {
        "row": "Thursday",
        "column": "12–14",
        "value": 23
      },
      {
        "row": "Thursday",
        "column": "14–16",
        "value": 29
      },
      {
        "row": "Thursday",
        "column": "16–18",
        "value": 44
      },
      {
        "row": "Friday",
        "column": "08–10",
        "value": 39
      },
      {
        "row": "Friday",
        "column": "10–12",
        "value": 34
      },
      {
        "row": "Friday",
        "column": "12–14",
        "value": 41
      },
      {
        "row": "Friday",
        "column": "14–16",
        "value": 52
      },
      {
        "row": "Friday",
        "column": "16–18",
        "value": 61
      }
    ]
  },
  "mobile": {
    "width": 380,
    "height": 460
  }
}
Median first response, in minutes
Median first response, in minutesHeatmap of 5 rows by 5 columns. Color shows Minutes, from 18 (lowest: Wednesday, 10–12 (18)) to 61 (highest: Friday, 16–18 (61)). 1 without a value.08–1010–1212–1414–1616–18MondayMonday, 08–10: 4242Monday, 10–12: 3535Monday, 12–14: 2828Monday, 14–16: 3131Monday, 16–18: 4747TuesdayTuesday, 08–10: 3030Tuesday, 10–12: 2222Tuesday, 12–14: 1919Tuesday, 14–16: 2424Tuesday, 16–18: 3838WednesdayWednesday, 08–10: 2727Wednesday, 10–12: 1818Wednesday, 12–14: no valueWednesday, 14–16: 2121Wednesday, 16–18: 3636ThursdayThursday, 08–10: 3333Thursday, 10–12: 2525Thursday, 12–14: 2323Thursday, 14–16: 2929Thursday, 16–18: 4444FridayFriday, 08–10: 3939Friday, 10–12: 3434Friday, 12–14: 4141Friday, 14–16: 5252Friday, 16–18: 6161Minutes1861no value
Median first response, in minutesHeatmap of 5 rows by 5 columns. Color shows Minutes, from 18 (lowest: Wednesday, 10–12 (18)) to 61 (highest: Friday, 16–18 (61)). 1 without a value.08–1010–1212–1414–1616–18MondayMonday, 08–10: 4242Monday, 10–12: 3535Monday, 12–14: 2828Monday, 14–16: 3131Monday, 16–18: 4747TuesdayTuesday, 08–10: 3030Tuesday, 10–12: 2222Tuesday, 12–14: 1919Tuesday, 14–16: 2424Tuesday, 16–18: 3838WednesdayWednesday, 08–10: 2727Wednesday, 10–12: 1818Wednesday, 12–14: no valueWednesday, 14–16: 2121Wednesday, 16–18: 3636ThursdayThursday, 08–10: 3333Thursday, 10–12: 2525Thursday, 12–14: 2323Thursday, 14–16: 2929Thursday, 16–18: 4444FridayFriday, 08–10: 3939Friday, 10–12: 3434Friday, 12–14: 4141Friday, 14–16: 5252Friday, 16–18: 6161Minutes1861no value

Source: Illustrative support data of one week

Show chart data
Data for Median first response, in minutes
RowColumnMinutes
Monday08–1042
Monday10–1235
Monday12–1428
Monday14–1631
Monday16–1847
Tuesday08–1030
Tuesday10–1222
Tuesday12–1419
Tuesday14–1624
Tuesday16–1838
Wednesday08–1027
Wednesday10–1218
Wednesday12–14no value
Wednesday14–1621
Wednesday16–1836
Thursday08–1033
Thursday10–1225
Thursday12–1423
Thursday14–1629
Thursday16–1844
Friday08–1039
Friday10–1234
Friday12–1441
Friday14–1652
Friday16–1861
  • Heatmap
  • Find the hours that stand out